IVR Solutions
Best Interactive Voice Response System In India
Interactive Voice Response (IVR) is a technology that allows businesses to interact with customers through pre-recorded voice messages using DTMF input through a keypad. An IVR system enables you to identify every caller’s need and route them to the best-suited agent based on their input and the skill set required for the query.
A large enterprise — a healthcare provider, financial service or retail store — is bound to have many different queries coming in, and certain agents are better skilled at handling specific queries than others. An IVR calling system manages the routine queries, freeing up precious agent time for the critical ones.
IVR Solutions
Why Choose N2B Agency
Results You Can Measure
Every IVR Solutions engagement is tied to clear KPIs and reported in plain numbers, so you always know exactly what your budget is returning.
Automotive & B2B Specialists
5+ years and 70+ brands in automotive and B2B mean our IVR Solutions work starts from real industry insight, not guesswork.
One Team, End to End
Strategy, creative and execution for IVR Solutions sit under one roof with a dedicated manager — which is why our clients stay with us for 3+ years.
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Self-Service
IVR For Self-Service
A technology that automates telephone services by allowing users to respond to automated prompts via voice commands. Self-service IVR transfers a call to a live agent only for critical queries or something more specific in nature.
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Hosted
Hosted IVR
Hosted IVR services enable businesses to provide 24/7 customer service, even after business hours. This improves loyalty and satisfaction rates for customers, as well as streamlining processes for call centre agents, and is cost-effective compared to solutions like outsourcing.
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Agent-Assisted
Agent-Assisted IVR
Agent-assisted IVR software enables contact centres to seamlessly integrate voice recognition technology into their existing IVR systems. It helps cut costs and streamline operations by assisting customers with basic questions, reducing call volume and easing wait times.
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Availability
24x7 Customer Support
Set up a pre-recorded message for callers who call after business hours, and allow them to leave a query or schedule an appointment. Welcome every caller with a customised and professional voice message.
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Experience
Enhanced User Experience
Use an advanced voice recognition system that recognizes caller intent and responds with relevant options, giving callers a self-serve tool and a better overall experience.
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Records
Call Recording And Reports
Customer conversations are automatically recorded and stored on the cloud for future reference. Check the number of missed, attended and outgoing calls agent- and department-wise, and follow up on missed calls with timely notifications.
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Let's Connect.
Have a project in mind? We're just a message away — tell us about your goals and we'll get back to you with a plan tailored to your brand.